Articles
The full stream of what I’ve been writing — AI, markets, watches, real estate and whatever else happens to have my attention.
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What Happens When Every Employee Gets an AI Assistant?
AI / Work What Happens When Every Employee Gets an AI Assistant? The biggest workplace shift may not be AI replacing entire jobs. It may be AI quietly changing what one person is capable of doing. Most employees spend part of every day doing work that is necessary but not especially valuable: searching for information,…
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AI Is Becoming an Operating Layer
AI / Systems AI Is Becoming an Operating Layer The next stage of AI may be less about opening a separate tool and more about intelligence sitting across the systems people already use. Most software has historically lived inside separate containers. Email is one system. The CRM is another. Accounting is another. Messaging is another.…
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Why Emerging Markets May Adopt AI Differently
AI / Emerging Markets Why Emerging Markets May Adopt AI Differently AI adoption will not look the same everywhere. In emerging markets, the biggest opportunities may come from improving imperfect systems rather than replacing sophisticated ones. In highly developed technology markets, AI often enters organizations that already have mature software, integrated databases and formal workflows.…
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The Difference Between Automation and Intelligence
AI / Fundamentals The Difference Between Automation and Intelligence Automation follows a path. Intelligence helps decide what the path should be. Automation is not new. Businesses have been using software for decades to move information, trigger actions and repeat tasks. The classic model is simple: if this happens, do that. A form is submitted. Send…
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Why Follow-Up Is an AI Problem
AI / Operations Why Follow-Up Is an AI Problem Many businesses do not lose customers because they lack demand. They lose them because nobody follows through. A lead sends a message. Someone replies. The conversation stops. Three days later, nobody remembers to continue it. This happens everywhere: sales, real estate, medical appointments, collections, service businesses,…
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AI Does Not Need to Replace Your Software
AI / Systems AI Does Not Need to Replace Your Software The most useful AI may not arrive as another massive system. It may arrive as a layer that makes existing systems work better. For decades, technology projects often followed the same pattern: buy new software, redesign the workflow around it, train everyone, migrate data…
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The Best AI Opportunities May Be Boring
AI / Business The Best AI Opportunities May Be Boring The most useful AI may not look futuristic at all. It may simply make ordinary work less painful. AI attracts attention because of what looks dramatic: generated video, autonomous agents, powerful models and machines that appear increasingly capable. But many of the best business opportunities…
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The Real Opportunity in AI Is Friction
AI / Organizations The Real Opportunity in AI Is Friction The most valuable use of AI may not be replacing people. It may be removing the small delays, repetitions and breakdowns that make organizations harder to run. Every organization accumulates friction. A customer asks the same question three times. A lead waits too long for…
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Why WhatsApp-Heavy Businesses Are Ripe for AI
AI / Business Why WhatsApp-Heavy Businesses Are Ripe for AI In many businesses, WhatsApp is already the operating system. AI may be most useful when it learns how to work inside that reality. Across Panama and much of Latin America, customer communication does not always begin inside a CRM, help desk or formal ticketing system.…
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AI Is Moving From Tool to Worker
AI / Work AI Is Moving From Tool to Worker The important shift in artificial intelligence is not simply that it can generate better answers. It is that it can increasingly carry work forward. For years, software waited for people. A person opened the program, entered information, clicked through screens and decided what happened next.…